Tk9997 FAQ — All Your Questions Answered in One Place

After 5 consecutive incorrect password attempts, tk9997 temporarily locks the account for security purposes. This is done to protect your account from unauthorized access.

Quick Fix (Do It Yourself):

1. Click the "Forgot Password?" link on the login page.
2. Enter your registered mobile number — you'll receive an OTP.
3. Verify your identity with the OTP and set a new password.
4. Log in with your new password — the lock will be lifted automatically.

Alternative to waiting 30 minutes: If you remember your password, simply wait 30 minutes — the lock will lift automatically and you'll be able to log in again.

Get support: If the OTP doesn't arrive or your number has changed, contact us directly via live chat. After verifying your identity, the support team will manually unlock your account — usually within 15–30 minutes.

Tk9997 follows a clear and transparent withdrawal policy. Full details are provided below:

Withdrawal Fees / Charges:

• bKash & Nagad: There is generally no processing fee. However, your mobile banking operator may apply their own transfer charges.
• Bank Transfer: A small fee may apply for amounts below a certain threshold.
• For the latest information on current charges, Payments Page here.

Withdrawal Limits:

• Minimum Withdrawal: ৳300
• Daily Maximum: ৳1,00,000 (standard account); higher limits available for VIP members
• Monthly Maximum: Depends on account tier and KYC verification status

Withdrawal Processing Time:

• bKash / Nagad / Rocket: 5–15 Minutes (typically)
• Bank Transfer: 1–3 Business Days
• Without KYC verification, large withdrawals may take additional processing time.

Tk9997's VIP program is designed exclusively for regular players. The more you bet, the faster you climb the tiers and the better the rewards you unlock.

VIP Tiers:

VIP Benefits Overview:

• Extra Deposit & Reload Bonuses
• Faster Withdrawal Processing
• Special gifts and bonuses on your birthday
• Priority Live Chat Support
• Higher Betting Limits
• Access to Exclusive Tournaments & Events

Contact support for full details on VIP tiers and current offers.

This confuses a lot of people. When a match is cancelled or postponed indefinitely on tk9997, bets are settled according to a specific policy.

If the match is fully cancelled:

• If a match is cancelled before it starts — all bets are fully refunded.
• If a match is cancelled shortly after starting, bets are generally voided and refunded.

If a match is abandoned mid-way (cricket, DLS):

• If an official result is declared after the match has completed the required number of overs (typically a minimum of 5 overs), such as via the DLS method, all bets are settled according to that result.
• If no official result is declared, the bet is voided and the stake is refunded.

For live bets:

• Bets that were already settled before the match break remain valid.
• Any unsettled live bets are cancelled and stakes are refunded.

For Specific Topics Help Center Share the bet ID with Support.

Tk9997 fully supports Bengali for Bangladeshi users, and switching languages is simple:

On the mobile app:

1. Open the app and tap "Account" or the profile icon in the bottom menu bar.
2. Go to "Settings" options.
3. Select "Language".
4. Select "Bengali (Bangladesh)" from the list and tap "Save".
5. The app will restart — everything will now be displayed in Bengali.

On the website:

1. Look for the language selector icon in the top right corner (a flag or the text "EN").
2. A language list will appear once you tap.
3. Select "বাংলা" — the page will automatically reload in Bengali.

Please note: Your language preference is saved to your account, so you won't need to change it again the next time you log in.

KYC stands for "Know Your Customer" — it's the process of verifying a user's identity. It's part of international anti-money laundering regulations and is essential for keeping your account secure.

When KYC is Required:

• When making a large withdrawal for the first time (typically above ৳10,000).
• If suspicious activity is detected on your account.
• Upon reaching a new VIP tier.
• When a new payment method is added.

Required Documents:

• ID Document (choose one): National ID (NID), passport, or driving licence.
• Proof of Address: Utility bill, bank statement, or registration certificate (issued within the last 3 months).
• Selfie: A clear photo of you holding your NID.

How to Submit:

1. Log in and go to "Account Settings" → "Verification" or the "KYC" section.
2. Upload a clear photo of each document (JPG/PNG, max 5MB).
3. You can also send it by emailing support.

Processing Time: Verification is typically completed within 12–24 hours. For urgent cases, reach out via live chat to speed up the process.